Operations Support Specialist (m/f), Lisbon

What can I do here?

Work with the company's internal and external teams to quickly and effectively diagnose and solve issues affecting the stability of VORTAL’s platform;
Troubleshooting, analyzing and addressing requests and/or incidents brought up by users;
Solve production situations under tight SLA deadlines;
Work closely with Infrastructure, Development & Testing Teams in supporting releases, software upgrades, server upgrades;
Suggest and implement ideas that enhance the customer experience and implement best practices and learned lessons;
Ensure VORTAL’s operation in one of our main clients: the Government of Colombia!


How can I become better by joining VORTAL?

Career perspectives - we are a fast-growing Company!
Join an international business, present in 12 countries with an international culture (+10 nationalities);
Integration in an innovative Company, with its own Innovation Lab and 10% revenue invested in R&D;
We invest in Training our people!;
Very competitive bonus according to results delivered.


What is expected of me?

Degree in management or equivalent;
Strong communication skills with the ability to address and articulate technical and non-technical details, according to the interlocutor;
Ability to deal with complex information, processes and relationships to reach a simple solution;
Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management in a timely manner;
Proficiency in English (required) and Spanish (required), written and spoken; French and German is valued;
After an initial training period, availability to ensure rotating shifts from 15h to 01h.


Do you have the profile we are looking for? Send us your CV to recruitment@vortal.biz with the reference of the opportunity you are applying to.